38 results
Filters
Manage a portfolio of strategic client accounts to foster long-term business relationships. Increase client satisfaction through regular meetings to understand business needs and objectives. Act as a technical expert and evangelist to train and upskill teammates within Azure.
Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.
Support the post-sale project deployment of managed services contracts. Oversee daily operations of a customer service team to ensure high-quality customer experience and operational efficiency. Build and maintain strong customer relationships, address inquiries, and resolve escalated complaints.
The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. You will Guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You'll monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn.
As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management, providing consultative advice to drive change. You will function as a crucial link between our customers and your fellow Karbonites, identifying churn risks and maximizing revenue with healthy accounts and managing customer renewals.
The Implementation team is pivotal to Aiwyn's success, delivering a great experience to customers and vendors by onboarding and educating firms on using our software modules, advising on best operational practices, and providing a transparent, supported experience as they go-live. This role involves managing the Implementation process, acting as the primary lead for interfacing with customers, configuring their system, training firms, and testing data flowing through our software.
The Customer Success Manager (CSM) drives customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. They drive customer action through adoption metrics and alignment to customer KPIs and business goals and are responsible for managing critical risks.
Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center. Responsibilities include helping manage and providing technical guidance through the implementation of new client Web sites, continually updating sites as requirements change, and testing client sites for quality assurance.